Preparing for Your Video Visit
From writing down your medications to downloading zoom, this video covers a few simple things you can do to help get ready for your next video visit. We also demonstrate how to successfully take your vital signs (temperature, heart rate, blood pressure, and weight). View More
Frequently Asked Questions
How does a virtual urgent care visit with Virtual Care Anywhere work?
Virtual urgent care is available to everyone in our community. To see a virtual urgent care provider, download the Virtual Care Anywhere app in the Apple App Store or Google Play Store, or call 855.356.8053.
You can meet with one of our providers via phone or video chat. You can request video chat through the mobile app, or via the website or toll-free number. For a video chat, once you request a virtual health visit, the provider will "meet" you in the virtual exam room once they are ready for you. If the provider misses you, they will attempt to contact you via the backup phone number you provide.
What is the cost of a virtual urgent care visit?
Visits typically have a flat fee of $35. At the beginning of your virtual visit, the provider determines whether your health concern is appropriate for virtual urgent care. If your situation is quickly determined to be inappropriate for a virtual visit, you will not be charged for the visit.
Will insurance cover my visit?
Most insurance plans do not cover virtual health services at this time. If your insurance plan does cover the visit, you can submit your bill as a claim for reimbursement. Additionally, virtual health visits are a qualified medical expense and you can typically use your HSA or FSA account to pay for it.
Who should seek a virtual urgent care visit?
Virtual health can be a good option for anyone who would like to visit with a doctor from the comfort and safety of their home or workplace. As the new coronavirus creates more demand at local health care facilities, we are encouraging all patients to consider a virtual visit as an alternative to going to the doctor’s office. If you believe you may be experiencing symptoms of coronavirus, a virtual urgent care visit is a chance to speak with a medical professional before going to a physical care location.
Can I make an appointment for a virtual urgent care visit?
Virtual Care Anywhere is on-demand – there are no appointments. As soon as you request a visit, we arrange a visit with the next available provider.
Why are people encouraged to use virtual urgent care as an option?
A virtual health visit can be a fast and easy way to visit with a doctor. With the spread of coronavirus in our communities, using virtual health visits can also help people get medical advice without needing to visit a physical care location, and reduce demand at local health care facilities.
Will the virtual urgent care provider be able to diagnose me with coronavirus and/or get me tested?
The providers you’ll see when using Virtual Care Anywhere are using a clinical guideline to help assess risk of the patient based on CDC criteria. There is a physician infection control officer available to the doctors in the group 24/7 for questions and escalations. While a diagnosis of coronavirus at this point cannot be confirmed via virtual/remote care, care teams can screen patients, assign risk, answer questions, and recommend the next steps a patient should take, including healing at home in low risk cases and white glove referral to hospital care for highest risk patients.
Will my primary care provider receive my visit record?
After every virtual visit, the Virtual Care Anywhere provider will write a personalized visit summary that outlines the visit, treatment recommendations, and outcomes that you can choose to share with your primary care provider at the close of the visit. This visit summary is accessible at any time from your Virtual Care account page.