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Patient Rights

CHI Saint Joseph Health is committed to providing an excellent health care experience. All hospital team members have a responsibility to help resolve patient and/or family concerns, and have been empowered to do so. We believe all patients have the right to voice concerns and ask questions about the care they receive without being afraid their care will be affected.

If any individual has quality or safety concerns related to care and/or services provided by the hospital that have not been addressed by the hospital, he/she is encouraged to contact the hospital’s executive offices. If concerns cannot be resolved through the hospital, individuals are encouraged to contact the Joint Commission:

  • At, using the “Report a Patient Safety Event” link in the “Action Center” on the home page of the website.
  • By fax to 630.792.5636
  • By mail to The Office of Quality and Patient Safety (OQPS), The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, Illinois 60181