Primary, Urgent, Emergency or Virtual Care

Here’s How to Decide

When you have a minor illness or injury, knowing where to get care is the first step to feeling better. CHI Saint Joseph Health offers a variety of high-quality options to meet your needs, either close to home or right from your phone. Use this quick guide to help you choose.

Think it’s an emergency? Call 911 immediately or go to your nearest ER.

Primary Care

Your primary care provider should usually be your first call for non-emergency situations. As your partner in wellness, your provider knows your health history, including medications, existing conditions or other factors that may affect treatment. They can also refer you directly to a specialist if needed, and provide ongoing support to help keep you and your family healthy.

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Express (Urgent) Care

For non-life-threatening conditions that can’t wait for a doctor’s appointment, just walk in to a nearby Express Care.Our skilled staff treats everything from allergies and ear infections to sprains, strains and other everyday concerns. With minimal wait times, weekend hours and onsite lab and imaging, we’ll get you in and back to your life quickly.

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Emergency Care

When you’re faced with a life-threatening injury or illness, call 911 or go to your nearest emergency room (ER). Emergency Care offers around-the-clock care from emergency medicine physicians, nurses and support staff. Whether you or a family member are experiencing a heart attack, stroke, head injury or trauma, uncontrolled bleeding or other health care emergency, the ER is there to determine the level of care you need and begin the treatment process.

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Virtual Care

New and existing patients can schedule a virtual care appointment with a CHI Saint Joseph Medical Group provider. You can visit a health care professional without leaving home through Zoom, a HIPAA-compliant video conferencing tool. If you have a CHI Saint Joseph Medical Group provider, call their office for virtual visit information. If you are a new patient, call 859.313.2255.

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Do You Have Symptoms of COVID-19?

Are you experiencing fever, cough, and shortness of breath? If you think you may have coronavirus (COVID-19) symptoms or exposure, please stay at home to protect yourself and others. The best first step is one of our remote resources:

  • Call your primary care provider. CHI Saint Joseph Medical Group is now offering virtual care visits. Current patients can call their provider’s office directly or log in to the patient portal to make an appointment. If you are a new patient, call 859.313.2255 to schedule a virtual visit.

  • Engage with our symptom checker chat box. Get your questions answered and be routed to the right care for your unique situation from this page.

For more information about COVID-19 and COVID-19 testing sites, visit https://govstatus.egov.com/ky-get-COVID-tested.

Virtual Care Visits

New and existing patients can now schedule a virtual care appointment with a CHI Saint Joseph Medical Group provider. After hours? Connect virtually with a provider on an urgent care visit after hours and on weekends through Virtual Care After Hours.