Skip to Main Content

Saint Joseph London Recognized by Healthgrades for Providing Outstanding Patient Experience - Archived


For More Information:
Sharon Hershberger, Director, Public Affairs
[email protected]t

Saint Joseph London Recognized by Healthgrades for Providing Outstanding Patient Experience

London, Ky. (November 10, 2015) – For the fourth consecutive year, Saint Joseph London, part of KentuckyOne Health, has received the Healthgrades 2015 Outstanding Patient Experience Award™. Saint Joseph London was recognized for providing outstanding performance in the delivery of a positive experience for patients during their hospital stay, according to Healthgrades, the leading online resource for comprehensive information about physicians and hospitals.

Healthgrades evaluated the 3,575 hospitals that submitted patient surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2013 – December 2013 in order to identify hospital performance in this area.

“It is our goal to provide patients with the best possible care and experience,” said Terrence G. Deis, president, Saint Joseph London. “Receiving this recognition four times in a row is truly a testament to the hard work, dedication and compassion of our medical team and hospital staff.”

Healthgrades evaluated performance by applying a scoring methodology to 10 patient experience measures, using data collected from a 27-question survey of the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital.  Question topics range from cleanliness and noise levels in patient rooms to factors such as pain management and responsiveness to patients’ needs.  The measures also include whether a patient would recommend the hospital to friends or family.

In order to be recognized by Healthgrades, hospitals must meet eligibility requirements for consideration, which in addition to number of survey responses, includes clinical performance thresholds.  Nationally, 3,005 hospitals met those requirements and, based on patients’ responses, 452 hospitals outperformed their peers in order to achieve this distinction. Saint Joseph London’s performance places them among the top 10 percent in the nation.

“Today, more than ever before, consumers face decisions – and research their options – relating to where to obtain care, so factors like patient experience are increasingly important,” said Evan Marks, Chief Strategy Officer, Healthgrades.  “Consumers can have confidence that hospitals that have achieved the Healthgrades 2015 Outstanding Patient Experience Award will deliver a positive experience for the patient during their hospital stay.”

In addition to excellence in patient satisfaction, Saint Joseph London has been a Healthgrades Five-Star Recipient for Treatment of Pneumonia for nine years in a row (2008-2016).

In addition to Saint Joseph London’s recognition, Saint Joseph Hospital and Saint Joseph East, both part of KentuckyOne Health, also received Heathgrades recognition. Saint Joseph Hospital received 2016 Healthgrades Excellence Awards for neurosurgery, pulmonary care and stroke care. Saint Joseph East received a 2016 Healthgrades Excellence Award for pulmonary care.

For more information about Healthgrades, to download a full copy of the report or to get information about hospital and physician quality, visit: today.

About KentuckyOne Health
KentuckyOne Health, the largest and most comprehensive health system in the Commonwealth, has more than 200 locations including, hospitals, physician groups, clinics, primary care centers, specialty institutes and home health agencies in Kentucky and southern Indiana. KentuckyOne Health is dedicated to bringing wellness, healing and hope to all, including the underserved. The system is made up of the former Jewish Hospital & St. Mary’s HealthCare and Saint Joseph Health System, along with the University of Louisville Hospital and James Graham Brown Cancer Center. KentuckyOne Health is proud of and strengthened by its Catholic, Jewish and academic heritages.

Publish date: 

Wednesday, November 11, 2015