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KentuckyOne Health Introduces Anywhere Care App - Archived


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David McArthur, Senior Manager, Media Relations
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KentuckyOne Health Introduces Anywhere Care App
24/7 virtual urgent care via Apple and Android mobile devices

Louisville, Ky. (December 14, 2015)—KentuckyOne Anywhere Care, KentuckyOne Health’s virtual care service that connects patients with primary care providers 24/7 by phone or video chat, is now available as a free mobile app for iOS and Android.

Using the KentuckyOne Anywhere Care App, new or established patients can consult with board-certified family practice providers on the go—24 hours a day, seven days a week. Kentuckians can use the app to request a virtual visit using their mobile device. The app is free to download via the App Store, iTunes or Google Play and works with iPhone, iPad and Android devices.

Following the visit, patients can use the app to access and share their visit summary information. The app includes geolocation services, allowing the user to access nearby physicians and hospitals should in-person follow up care be required.

KentuckyOne Anywhere Care providers can treat common conditions like colds and flu, sore throats, rashes, allergies, bladder infections and more. Providers may prescribe medications, if appropriate, recommend an over-the-counter medication or provide home care options. Providers do not prescribe or refill prescriptions for controlled substances such as narcotic pain relievers. If needed, the KentuckyOne Anywhere Care provider will refer patients to a KentuckyOne Health primary care provider or to an emergency department.

“The KentuckyOne Anywhere Care app puts primary care directly in the hands of our patients, making it easier than ever for them to get the care they need when the need it,” said Kathy Love, MHA, Strategy & Business Development, KentuckyOne Health.

Following a virtual visit, KentuckyOne Anywhere Care provides a follow-up report to the patient’s KentuckyOne Health provider to keep them informed and guide any potential follow up needed.

Patients can also request care online at or by calling a toll-free phone number—855.356.8054. Following a request, patients receive a phone or video chat call from a provider within 30 minutes.

KentuckyOne Anywhere Care service also allows patients to create an account on the site and easily access their visit summary with instructions for care following a visit. Creating an account allows regular users to access care more quickly without re-entering personal information.

“When convenient options to care are available, patients are more likely to seek help for common concerns, which prevents serious illnesses from developing,” said Love. “With more people accessing the internet through their mobile devices than ever before, this is another way we’re bringing the care directly to the patient.”

KentuckyOne Anywhere Care costs $35 per visit and is paid by the patient, whether or not they are covered by insurance. The cost is less than a typical visit to urgent care and a fraction of the cost of a normal emergency room visit.

KentuckyOne Anywhere Care is offered through a partnership with Carena, Inc., a pioneer in the use of telemedicine. When it launched Anywhere Care in 2013, KentuckyOne Health was among the first hospital systems in the U.S. to make such a service available to the public. 

To request a visit through KentuckyOne Anywhere Care, download the app, call toll-free 855.356.8054 or visit KentuckyOne Anywhere Care is available to any resident of Kentucky. A patient testimonial is available here.

About KentuckyOne Health
KentuckyOne Health, the largest and most comprehensive health system in the Commonwealth, has more than 200 locations including, hospitals, physician groups, clinics, primary care centers, specialty institutes and home health agencies in Kentucky and southern Indiana. KentuckyOne Health is dedicated to bringing wellness, healing and hope to all, including the underserved.  The system is made up of the former Jewish Hospital & St. Mary’s HealthCare and Saint Joseph Health System, along with the University of Louisville Hospital and James Graham Brown Cancer Center. KentuckyOne Health is proud of and strengthened by its Catholic, Jewish and academic heritages.

About Carena, Inc.
Founded in 2000, Carena is redefining healthcare by changing how consumers access care and how providers deliver it. Carena provides 24/7 private-label virtual clinics for health systems nationwide, ensuring that patients can access high-quality care by web video, mobile app, and phone. They provide the technology, the board-certified clinicians, and digital marketing expertise — all under the health system’s brand. More than 15 million patients in 12 states have access to a Carena-provided virtual clinic through their local health system. For more information, visit

Publish date: 

Monday, December 14, 2015