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Saint Joseph London Receives National Distinction for Outstanding Patient Experience - Archived


London, Ky. (May 5, 2014)— Saint Joseph London, part of KentuckyOne Health, has been awarded the Healthgrades Outstanding Patient Experience Award for 2014.


The award recognizes hospitals that score in the top 15 percent on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) patient experience survey. Saint Joseph London is one of 447 hospitals in the nation to receive the distinction and one of just 10 in Kentucky. Nearly 4,000 hospitals across the country participate in the HCAHPS survey.


“I am so proud of our team at Saint Joseph London,” said Greg Gerard, president, Saint Joseph London. “This distinction is evidence of the great care and service provided to our patients by our dedicated staff members each and every day.”


Hospitals are evaluated on 10 topics on the HCAHPS including: overall satisfaction, willingness to recommend to family/friends, communication with doctors, communication with nurses, responsiveness of hospital staff, pain management, communication regarding medications, discharge instructions, cleanliness of rooms and bathrooms and quietness.


About KentuckyOne Health
KentuckyOne Health was formed when two major Kentucky health care organizations came together in early 2012. KentuckyOne Health combines the Jewish and Catholic heritages of the two former systems – Jewish Hospital & St. Mary’s HealthCare and Saint Joseph Health System. In late 2012, the organization formed a partnership with the University of Louisville Hospital | James Graham Brown Cancer Center.  The nonprofit system is committed to improving the health of Kentuckians by integrating medical research, education, technology and health care services wherever patients receive care. KentuckyOne Health has more than 200 locations including hospitals, physician groups, clinics, primary care centers, specialty institutes and home health agencies across the state of Kentucky and southern Indiana. KentuckyOne Health is the largest health system in Kentucky.






Publish date: 

Wednesday, May 07, 2014