Saint Joseph Berea Receives 2024 Outstanding Patient Experience Award

BEREA, Ky. (March 12, 2024) – Saint Joseph Berea announced today that it has been recognized as a 2024 Outstanding Patient Experience Award™ recipient by Healthgrades, the leading resource consumers use to find a hospital or doctor. This distinction for the second straight year again places the hospital in the top 10% of hospitals nationwide for patient experience.

“For the second straight year, the care provided by our caregivers at Saint Joseph Berea has been recognized by Healthgrades,” said John Yanes, president, Saint Joseph Berea. “The achievement recognizes our commitment to providing not only exceptional care, but also care with humankindness, for our patients and their loved ones. We are proud to receive this national award because it reflects how we treat our friends and neighbors at Saint Joseph Berea.”

To identify the top hospitals for patient experience, Healthgrades applies a scoring methodology to ten patient experience measures using Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data submitted by the hospital’s own patients. Survey questions focus on patients’ perceptions of their hospital care, from cleanliness and noise levels to medication explanations and staff responsiveness. The measures also include whether a patient would recommend the hospital to friends or family and their overall rating of the hospital.

For this annual analysis, Healthgrades evaluated more than 2,500 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2022 to December 2022. Of those hospitals evaluated, Saint Joseph Berea outperformed its peers–based on feedback from their own patients–to achieve this award.

“We commend Saint Joseph Berea for going above and beyond to provide a best-in-class care experience for patients during their hospital stay,” said Brad Bowman, MD, chief medical officer and head of data sciences at Healthgrades. “Saint Joseph Berea’s dedication to superior patient care is particularly impressive given recent declines in patient satisfaction scores across the country. We look forward to their continued leadership and commitment to ensuring the health and wellness of all patients.”

Consumers can visit healthgrades.com to learn more about how Healthgrades measures hospital quality and access the complete Outstanding Patient Experience Award Methodology. A patient-friendly overview of our methodology is also available here.

About CHI Saint Joseph Health

CHI Saint Joseph Health, part of CommonSpirit Health, is one of the largest and most comprehensive health systems in the Commonwealth of Kentucky with 100 locations in 20 counties, including hospitals, physician groups, clinics, primary care centers, specialty institutes, home health agencies and an ambulatory Care Center. The hospitals in CHI Saint Joseph Health are Flaget Memorial Hospital, Saint Joseph Berea, Saint Joseph East, Saint Joseph Hospital, Saint Joseph Jessamine, Saint Joseph London, Saint Joseph Mount Sterling, and Women’s Hospital at Saint Joseph East. In total, the health system serves patients in 35 counties statewide. CHI Saint Joseph Health is dedicated to providing a wide array of services toward a goal of building a healthier future for all. CHI Saint Joseph Health embodies a strong mission and faith-based heritage and works through local partnerships to expand access to care in the communities it serves.

About Saint Joseph Berea

Saint Joseph Berea is a 25-bed critical access hospital located in Berea, Kentucky. Established in 1898 on the grounds of Berea College, the facility serves residents of Madison, Estill, Garrard, Jackson and Rockcastle counties. Saint Joseph Berea recognizes the importance of family, friends and familiar surroundings in the healing process and provides a breadth of services so that getting first-rate care doesn’t have to mean being far from home.

About Healthgrades

Healthgrades is dedicated to empowering stronger and more meaningful connections between patients and their healthcare providers. As the #1 platform for finding a doctor and a leader in healthcare transparency, we help millions of consumers each month find and schedule appointments with their healthcare professional of choice and prepare for their appointments with best-in-class, treatment-focused content.

Our health system, large group practice, and life sciences marketing solutions have been helping our partners reach and engage consumers who are on their way to the doctor for over 20 years.

Healthgrades is part of RVO Health, a partnership between Red Ventures and Optum, part of UnitedHealth Group. RVO Health has the largest consumer health and wellness audience online across its brand portfolio including Healthgrades, Healthline, Medical News Today, Greatist, Psych Central, Bezzy, and Platejoy which touch every part of the health and wellness journey. Each month, RVO Health helps more than 100 million unique visitors live their strongest and healthiest lives.

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