To ensure everyone can get health care during this pandemic, along with in-person visits, we are now offering Virtual Care options for new and existing patients. Now you can visit a health care professional without leaving home through Zoom, a HIPPA-compliant video conferencing tool.

If you currently have a provider with CHI Saint Joseph Medical Group, call your provider’s office to make an appointment for a virtual visit. New patients can call 844.611.6877 to connect with a physician or advanced practice clinician.

How to Set Up Your Virtual Visit

A virtual visit lets you meet with your provider through a video call, instead of going into the clinic. Once you have a virtual visit scheduled with your provider, follow these steps:

From your mobile device

1. Download the Zoom Cloud Meetings app. You do not need to create an account.
2. Once you have the Zoom Cloud app open, return to the link provided in your appointment confirmation email and click “Join.”

From your computer

1. Type in the following website address: www.zoom.us/join
2. If prompted, please type in your 10-digit meeting ID number.

With both of these methods, you will be placed in the virtual waiting room until your provider arrives. Make sure the microphone and camera are on as indicated on the bottom of the screen.

Virtual Visits Frequently Asked Questions

What is a virtual visit?

A virtual visit is an appointment with your provider using secure, live video. It’s similar to an in-person visit, except you don’t have to go to the clinic.

What is the cost of a virtual visit?

The cost is about the same as an in-person appointment.

Will there be a co-pay?

It depends on your insurance coverage. If you are required to pay a co-pay during an in-person visit, then it will also apply for your video visit. You may receive a mailed request for payment.

What do I need to use a video visit?

You must have an Internet-enabled device—like a smartphone, tablet, or computer—with a camera and a speakerphone. Cellular data charges may apply if you are not using Wi-Fi. Check with your carrier if you have questions about your data plan.

How long does a visit last?

It should be about the same as an in-person visit.

Do I have to be in a specific location for a virtual visit?

It’s best to be in a private location with a strong Internet connection.

Are there special tools/equipment I will need for my virtual appointment?

Depending on the nature of your visit, a thermometer, blood pressure measurement and a flashlight could be helpful.

Do you record any virtual visits?

Virtual visits are never recorded and are encrypted to ensure privacy. They are also HIPAA compliant to protect your privacy. Learn more at https://zoom.us/docs/doc/Zoom-hipaa.pdf

Where do I go for technical support?

Please contact your doctor’s office for assistance.