To ensure everyone can get health care during this pandemic, along with in-person visits, we are now offering Virtual Care options for new and existing patients. Now you can visit a health care professional without leaving home through Zoom, a HIPPA-compliant video conferencing tool.
If you currently have a provider with CHI Saint Joseph Medical Group, call your provider’s office to make an appointment for a virtual visit. New patients can call 844.611.6877 to connect with a physician or advanced practice clinician.
A virtual visit lets you meet with your provider through a video call, instead of going into the clinic. Once you have a virtual visit scheduled with your provider, follow these steps:
From your mobile device
From your computer
With both of these methods, you will be placed in the virtual waiting room until your provider arrives. Make sure the microphone and camera are on as indicated on the bottom of the screen.
A virtual visit is an appointment with your provider using secure, live video. It’s similar to an in-person visit, except you don’t have to go to the clinic.
The cost is about the same as an in-person appointment.
It depends on your insurance coverage. If you are required to pay a co-pay during an in-person visit, then it will also apply for your video visit. You may receive a mailed request for payment.
You must have an Internet-enabled device—like a smartphone, tablet, or computer—with a camera and a speakerphone. Cellular data charges may apply if you are not using Wi-Fi. Check with your carrier if you have questions about your data plan.
It should be about the same as an in-person visit.
It’s best to be in a private location with a strong Internet connection.
Depending on the nature of your visit, a thermometer, blood pressure measurement and a flashlight could be helpful.
Virtual visits are never recorded and are encrypted to ensure privacy. They are also HIPAA compliant to protect your privacy. Learn more at https://zoom.us/docs/doc/Zoom-hipaa.pdf
Please contact your doctor’s office for assistance.