Virtual Visits Frequently Asked Questions
What is a virtual visit?
A virtual visit is an appointment with your provider using secure, live video. It’s similar to an in-person visit, except you don’t have to go to the clinic.
What is the cost of a virtual visit?
The cost is about the same as an in-person appointment.
Will there be a co-pay?
It depends on your insurance coverage. If you are required to pay a co-pay during an in-person visit, then it will also apply for your video visit. You may receive a mailed request for payment.
What do I need to use a video visit?
You must have an Internet-enabled device—like a smartphone, tablet, or computer—with a camera and a speakerphone. Cellular data charges may apply if you are not using Wi-Fi. Check with your carrier if you have questions about your data plan.
How long does a visit last?
It should be about the same as an in-person visit.
Do I have to be in a specific location for a virtual visit?
It’s best to be in a private location with a strong Internet connection.
Are there special tools/equipment I will need for my virtual appointment?
Depending on the nature of your visit, a thermometer, blood pressure measurement and a flashlight could be helpful.
Do you record any virtual visits?
Virtual visits are never recorded and are encrypted to ensure privacy. They are also HIPAA compliant to protect your privacy. Learn more at https://zoom.us/docs/doc/Zoom-hipaa.pdf
Where do I go for technical support?
Please contact your doctor’s office for assistance.